Jannah Ahmad

Petaling Jaya · Selangor, Malaysia · jannahworks@gmail.com

I am experienced in web development and have been in tech for more than 10 years. I recently completed a Fullstack Web Development Bootcamp. Onwards, I want to keep learning and explore new things/technology.


Empowering Women in Cyber Security Risk Management Program

  • Assisted in the risk management assessment for a financial institution
  • Certification in ISACA CSXP
Sept 2019 – Dec 2019

System Development Principal

Xerox Business Services Malaysia Sdn. Bhd. (Conduent)
  • MS SQL database objects creation and report development (SSRS) for Xerox’s client
  • Reviewed and optimized SQL stored procedures, SSRS reports for data retrieval efficiency
  • XTCM custom web development for internal and external users (.Net C#, VB)
  • Translated business workflow into XTCM’s form and business rules for process automation
  • Agile development for Xerox’s Global Time Tracking tool
  • UI interface design and enhancement for XTCM custom tool or page
  • Upgrading exercise (proof of concept) for earlier version of XTCM to new platform
  • Web development for ODM (Online Document Management) using VB.Net
  • ODM’s technical support for Xerox’s client – internal and external
  • Prepared UAT scripts; performed User Test and Unit Testing for web development tasks
  • Defects monitoring (JIRA/HPQC/Team Foundation Server) and investigation, defects assignment to development team
  • Led developers on project or task
  • Assisted Manager on tasks assignments for web projects
  • ODM’s new UI design and implementation to existing ACS/Xerox client
  • Analyzed requirement by Business Analysts
  • Supported ops team on UAT/Production deployment i.e., scripts, documentation, training
Jun 2007 – Jun 2017

Senior Software Engineer

Maxis Mobile Sdn. Bhd.
  • Created MS SQL’s databases/tables/stored procedures for application development
  • Provided DB and table access rights to external users for data extraction
  • Established FTP access for data import from another department (e.g.: HR Department)
  • Performed project management duties for all assigned projects
  • Proposed to the management solutions based on the current business requirements
  • Provided interface design and implementation of the web portal
  • Administered web applications and intranet servers
  • Prepared UAT scripts and conduct end user testing
  • Managed new UCR and escalate to the respective parties
  • Troubleshoot production issues within the agreed SLA
  • Provided email or phone support (3rd level) to internal corporate users
  • Introduced and enhanced productivity tools via office automation implementation
  • Provided online reporting tool for Maxis internal users (web)
May 2001 – Jan 2007


Universiti Teknologi MARA (UiTM), Shah Alam

BSc (Hons) Information Technology
1998 - 1999

CodeOp Kuala Lumpur

Fullstack Development Bootcamp
Certificate of Completion
August 2002 - May 2006





Programming Languages & Tools
ASP .NET · C# · JIRA · Bootstrap
  • Responsive Design
  • Agile Development & Scrum


Aside from being a web developer, I enjoy staying at home with my cats and family. When I have the chance, I like to walk in the park, slow-hike on the beach or urban forest, or just cycling around my housing area. I don't have a specific hobby as I love to explore things around me from sewing, planting to baking.

On my next exploration, I want to learn woodwork, macrame craft, and probably pick up a musical instrument. For now, I spend a part of my free time creating small web projects and learning new technology.

Awards & Certifications

  • ISACA CSX Certificate (Nov 2019)
  • Maxis Departmental Award (2006)
  • Maxis Departmental Award (2003)
  • Maxis Spot Award (2002)